000			02903cmm a22003258i 4500
003			IN-BdCUP
005			20250423163854.0
006			m|||||o||d||||||||
007			cr||||||||||||
008			180514s2006||||enk o ||1 0|eng|d
020			_a9781856049887 (ebook) _z9781856045933 (hardback)
040			_aIN-BdCUP _beng _cIN-BdCUP _erda
050			_aZ678.85 _b.B76 2006
082			_a25.58
100			_aBrophy, Peter, _eauthor.
245		0	_aMeasuring library performance : _bprinciples and techniques / _cPeter Brophy.
264			_aLondon : _bFacet, _c2006
300			_a1 online resource (xxiii, 242 pages) : _bdigital, PDF file(s).
336			_2rdacontent _atext _btxt
337			_2rdamedia _acomputer _bc
338			_2rdacarrier _aonline resource _bcr
500			_aTitle from publisher's bibliographic system (viewed on 05 Jul 2018).
520			_aMeasuring the performance of a library's services is a crucial part of good library management, since without a firm grasp of what is actually being achieved it is impossible to move forward to improved service. The key measure is no longer size and quality of bookstock, but the impact of staff effort and resources on the population the library is intended to serve. Analysing this enables evidence of benefits to be presented, providing the ultimate justification for the service's existence. This important book is the first to provide an accessible account of current thinking and research on the evaluation of library services, both traditional and - importantly - electronic. Illustrated throughout with a range of internationally based examples across the different library sectors, it is structured to focus primarily on the intended service user (outcome and impact perspectives), then to look at service management (output and process issues) and the building blocks of services (inputs), and finally to draw together these strands by examining some of the broader frameworks for evaluation that have emerged. Each chapter features a list of key resources, and the extensive appendices offer practical guidance on data collection methods, the analysis of data and the presentation of results. The key areas addressed include: background and theoretical considerations; user satisfaction and impact on users; social and economic impact; inputs, processes and outputs; staff and infrastructure; services for all; and, standards, benchmarking and the balanced scorecard. The emphasis on both principles and techniques in this book means that it is perfect reading for busy LIS practitioners but it is also eminently suitable for LIS students and researchers trying to get to grips with this complex area.
650			_aLibraries
650			_aPublic services (Libraries)
650			_xEvaluation.
650			_xEvaluation.
856			_3Electronic Book Resource _uhttps://doi.org/10.29085/9781856049887
942			_2ddc _cE
999			_c55112 _d55112