ch. 1. Collecting basic deal information -- ch. 2. Software license agreements -- ch. 3. Nondisclosure agreements -- ch. 4. Professional services agreements -- ch. 5. Statements of work -- ch. 6. Cloud computing agreements -- ch. 7. Click-wrap, shrink-wrap, and web-wrap agreements -- ch. 8. Maintenance and support agreements -- ch. 9. Service level agreements -- ch. 10. Idea submission agreements -- ch. 11. Joint marketing agreements -- ch. 12. Software development kit (SDK) agreements -- ch. 13. Key issues and guiding principles for negotiating a software license or OEM agreement -- ch. 14. Drafting OEM agreements (when the company is the OEM) -- ch. 15. -- ch. 19. Critical considerations for protecting IP in a software development environment -- ch. 20. Transactions involving financial services companies as the customer -- ch. 21. Source code escrow agreements -- ch. 22. Integrating information security into the contracting life cycle -- ch. 23. Distribution agreements -- ch. 24. Data agreements -- ch. 25. Website development agreements -- ch. 26. Social media policies -- ch. 27. Critical considerations for records management and retention