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Oracle case management solutions /

Smiers, Leon

Oracle case management solutions / Leon Smiers, Manas Deb, Joop Koster, Prasen Palvankar - Boca Raton ;;London : CRC Press, [2016];©2016 - 1 online resource

section 1. The case for case management -- section 2. Case management solution framework -- section 3. Oracle case management technologies -- section 4. Case management examples -- section 5. Tutorial

ISBN: 9781482223842

Subjects--Topical Terms:
Customer services
Knowledge workers

Dewey Class. No.: 658.812 / S639

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